Hi, I'm Brock

I design learning experiences that solve operational problems, influence frontline behavior, and support measurable business outcomes. My work blends scenario-based design, stakeholder partnership, and scalable delivery to ensure training drives real performance, not just course completion.

How I Approach Learning

Every project I take on begins with three questions: What operational problem are we solving? What behavior needs to change? How will we measure success? My approach centers on designing learning experiences that prioritize application over information, scalability over complexity, and clarity over volume. The goal is not just knowledge transfer, but meaningful performance improvement that aligns with business objectives.

The case studies below highlight how this approach translates into practical, performance-focused solutions across operational environments.

Selected Case Studies

Selected case studies demonstrating how I align learning design with operational performance and measurable impact.

Featured Case Study

ARC Video Series

A behavior-change video series developed to improve how customer service agents position replacement parts as a customer-first, cost-efficient resolution. By modeling realistic service interactions, the training strengthens conversational confidence while aligning customer satisfaction with operational performance.

Formal Plate Setting eLearning

A scenario-driven onboarding module that places new hires in realistic service moments to practice critical decisions before entering live environments. Designed to improve readiness, confidence, and performance consistency from the start.

A recurring executive-led video series designed to strengthen organizational alignment and leadership visibility. I partnered with leaders to structure messaging, refine delivery, and translate strategic priorities into clear, engaging communication that reinforced culture and operational focus.

Fireside Fridays

Here's what people say

”One of Brock's standout qualities is his adaptability and agility when it comes to handing ambiguous and last-minute requests. There were several instances where Brock was asked if he could take on a last-minute high-stakes request. Brock always rose to the occasion and was able to exceed expectations by all”

- Joseph (Previous Manager)

”In the face of challenge3s or changing circumstances, Brock remains flexible and adaptable, swiftly adjusting his approach to meet evolving needs. His solution-oriented mindset enable him to approach problems with creativity and determination, consistently delivering results that exceed expectations. ”

- Dani (Previous Co-worker)

”Brock is always learner focused and see things through the eyets of a learner when creating any training. Any team would be improved by having Brock on their team.”

- Angie (Peer)

”Brock brings humor, ownership and is dedicated to all of the work he leads! He wants to see those around him grow. I have had the opportunity first had see the way he leads conversations using collaborative informative approach. ”

- Emmy (Mentee)