About Me
I believe learning works best when it mirrors real life. My approach focuses on creating learner-centered, scenario-based experiences that help people practice the exact decisions and skills they’ll need on the job. I blend storytelling, microlearning, and proven instructional design frameworks to build training that is engaging, practical, and measurable. Every project starts with understanding the business goal, mapping what learners need to do differently, and designing solutions that drive both performance and impact.
My Design Approach
My Skills
Instructional Design & Learning Strategy
Microlearning, Scenario-Based Learning, Storyboarding, Curriculum Design
ADDIE, Action Mapping, Design Thinking, Instructional Story Design (Rance Greene)
Needs Analysis, Learner Assessment, Learning Outcomes Alignment
Authoring & eLearning Tools
Articulate Storyline 360, Articulate Rise
Camtasia, Vyond
Captivate, Doc360
Visual Design & Multimedia
Canva, Adobe Photoshop, Adobe Illustrator
Video Editing, Motion Graphics, Infographics
Audio Editing and Voiceover Integration
Learning Technology & LMS
LMS implementation & management (various platforms)
Knowledge Base & Digital Documentation Platforms
Soft Skills & Collaboration
Stakeholder Management & SME Collaboration
Project Management & Agile Workflows
Communication, Facilitation, and Training Delivery
Experience
Senior Instructional Designer
Acima
2024 - Present
At Acima, I designed and developed eLearning modules, assessments, and digital training tools that replaced inconsistent shadowing with structured, engaging learning experiences. My focus was on making training practical and immediately applicable, helping new hires ramp up faster, reduce errors, and improve customer interactions.
Sr. Learning Experience Designer
Wayfair
2018 - 2024
At Wayfair I created scenario-based learning, storyboards, and interactive tools like WalkMe to guide teams through processes such as resolution wizards and customer communication. My work simplified complex workflows, improved consistency, and boosted learner confidence, with strong feedback on clarity and usefulness.
