My Design Approach

I believe learning works best when it mirrors real life. The most effective training doesn’t just share information, it helps people practice the exact decisions and behaviors they’ll need when it matters.

Over the past several years, I’ve partnered with business leaders and subject matter experts to turn complex processes, policies, and systems into practical learning experiences that improve clarity and confidence on the job. My work starts with understanding the business objective, identifying what needs to change, and designing solutions that align to measurable operational outcomes.

I’m most energized when diagnosing performance gaps, simplifying what feels complicated, and building scalable learning that supports onboarding, adoption, and sustained execution across teams. Whether through scenario-based design, microlearning, or blended experiences, my focus is always the same: create learning that drives real-world application and meaningful performance improvement.

Explore selected projects by selecting the button below to see how this approach translates into practice.

See my work

My Skills

The capabilities below reflect how I approach learning through the lens of operational alignment, stakeholder partnership, and scalable performance improvement.

Core Capabilities

Performance-Focused Instructional Design
Learning strategy, needs analysis, curriculum design, assessment alignment, ADDIE, Action Mapping, Design Thinking
Blended & Scalable Learning Solutions
Scenario-based learning, microlearning, ILT/VILT design, onboarding programs, system adoption
Stakeholder Partnership & Execution
SME collaboration, cross-functional alignment, project management, Agile workflows

Articulate Storyline 360 & Rise 360
Camtasia, Vyond, Captivate
LMS implementation & administration
Knowledge base and digital documentation platforms
AI-assisted content development tools

Adobe Creative Suite
Canva,Video editing, motion graphics, infographics
Audio editing & voiceover integration

Learning Technology & Tools

Visual & Multimedia Production

Experience

Senior Instructional Designer

Acima

July 2024 - January 2026

At Acima, I designed and developed eLearning modules, assessments, and digital training tools that replaced inconsistent shadowing with structured, engaging learning experiences. My focus was on making training practical and immediately applicable, helping new hires ramp up faster, reduce errors, and improve customer interactions.

Sr. Learning Experience Designer

Wayfair

October 2018 - January 2024

At Wayfair I created scenario-based learning, storyboards, and interactive tools like WalkMe to guide teams through processes such as resolution wizards and customer communication. My work simplified complex workflows, improved consistency, and boosted learner confidence, with strong feedback on clarity and usefulness.