Preparing for Peak Podcast

I produced and edited this internal podcast by coordinating recording logistics, capturing high-quality audio, and refining the final mix using Camtasia and Adobe Audition. Through careful editing and sound design, I created a polished and engaging conversation between two Wayfair leaders that highlighted the company’s culture and values.

Impact: The finished podcast helped frontline associates better understand the importance of the PEAK season, reinforced key themes of empathy, teamwork, and preparation, and served as a motivating training resource during one of the busiest times of the year.

Words That Work

I produced and edited an internal fireside chat featuring two leaders from Wayfair’s customer service department. Using Camtasia, Canva, and Vyond, I integrated video editing, branded graphics, and subtle animation to create a visually engaging and polished final product. The project involved crafting a cohesive flow, enhancing the visual appeal, and ensuring the conversation felt approachable and professional for all employees.

Impact: The finished video helped employees connect with leadership and gain deeper insight into company values. It fostered stronger engagement across both remote and in-office teams, providing a meaningful touchpoint that reinforced organizational culture and communication in a dynamic, easily accessible format.

Words That Work

Using Vyond, I developed this module to help learners navigate online retail delivery scenarios by identifying and applying effective communication strategies. Through engaging animated scenarios, learners explored how word choice impacts customer interactions and outcomes, building skills to respond clearly, empathetically, and professionally in real-world situations.

Impact: The module provided a consistent, interactive way for staff to practice customer communication, improving clarity, customer satisfaction, and confidence in handling delivery-related inquiries.

Delivery Choice Scenarios

Leveraging Vyond, I developed animated scenarios illustrating the option for customers to have items delivered to a room of their choice. The module demonstrates how to communicate these options clearly and empathetically, helping staff guide customers through delivery choices effectively.

Impact: By visualizing real-world scenarios, learners gained confidence in explaining delivery options, enhancing customer satisfaction and consistency in service interactions.

Understanding Depreciation

I designed and developed this video module to explain the concept of depreciation in a way that’s engaging and relevant for Rent-A-Center employees. Presented as a panel interview, the video breaks down two key methods—Income Forecast depreciation and Straight-Line depreciation—using animations, real product examples, and step-by-step calculations.

The content connects financial concepts directly to store performance, showing how decisions like refurbishment, overrides, and idle inventory management impact profitability. By highlighting practical actions—such as monitoring idle inventory and keeping merchandise rent-ready—the video empowers store teams to better manage depreciation as a controllable expense.

Impact: This training demystifies a complex financial concept, giving employees the knowledge and tools to make smarter decisions that improve both customer satisfaction and store profitability.